Refund & Cancellation Policy

This policy applies to purchases of the digital guide (the “Product”) on hair-truth.com, operated by HairTruth. It forms part of, and should be read alongside, our Terms & Conditions.

1. All sales are final

Because the Product is a digital good delivered instantly and in full at the time of purchase, and its contents can be viewed, downloaded, and retained immediately, all sales are final and non-refundable. By completing your purchase you acknowledge and agree that:

• You are buying access to digital content that is made available to you immediately;
• You waive any right to cancel or withdraw once the download or access has been provided;
• No refunds, returns, exchanges, or cancellations will be provided once payment is completed, except where a refund is required by applicable law.

2. Cancellations

As delivery is instant, orders cannot be cancelled once payment has been completed.

3. Genuine billing errors

We will investigate and resolve genuine billing errors. If you were charged more than once for the same order, or were charged but never received access to the Product and we are unable to deliver it, contact us at hairtruth.cs@gmail.com within 7 days of purchase. Please include the email address used at checkout and your payment reference so we can find your order quickly.

4. How approved refunds are processed

Where a refund is approved (for a billing error, or where required by law), it is returned to your original payment method through the payment gateway, typically within 5 to 7 business days.

5. Contact

For any refund or billing question, email hairtruth.cs@gmail.com.